We hope you love what you ordered. If you need to return an item to us for any reason, please read our return policy below. Black Girls RUN! wants to make buying gear as easy and painless as possible.
If there is any reason you are unsatisfied with your purchase, you may return your order with us within 14 days from your original shipment date. All returns will be credited as online credit only. Please note that the customer will be responsible for the return shipping cost. The return shipping is not refundable. Returns will be processed approximately 5 to 7 business days after we receive your return.
STEP 1: Email email@example.com with your reason for return. Please include your original order number in your email to start your return.
If you have received defective or incorrect merchandise (style, size, color) you must contact firstname.lastname@example.org within 7 days of delivery date and provide a photo of the defect. You will be issued a full refund for this item and a return label will be sent to you to return the defective item.
How Often Do You Ship?
We ship Monday-Friday. Orders usually take 7-10 business days to arrive; allow up to 2 additional days for rural zip codes.
Do you ship internationally?
Yes, we ship to almost every country around the world. Email us email@example.com if you want to place an international order to avoid confusion and to ensure that we charge the correct amount.
What is a presale?
A presale is a process that Black Girls RUN! uses instead of having items in stock on new designs and styles. Orders are placed by customers during a designated timeframe, and when that time ends orders are placed. Orders will be shipped within 2-3 weeks after the presale ends. Presales do not allow for exchanges since we place the bulk order after the presale ends.